Refund, Replacement & Cancellation Policy

1. Damaged in Transit or Manufacturing Defects (100% Covered)

We stand behind the craftsmanship of every solid hardwood frame and 310gsm cotton-rag print leaving our US partner studios. If your package arrives damaged by the carrier (cracked frame corner, scratched glazing, torn packaging, or print blemish):

• Email ryanb@digital-dads-llc.com within 14 days of delivery with your order email and a quick photo of the damage.
• You do not need to ship the damaged frame back. We will immediately dispatch a priority replacement at zero cost to you, or issue a 100% refund to your original payment method via Stripe (processed within 3–5 business days).

2. 2-Hour Order Modification & Cancellation Window

Because our archival print queue begins rendering and transmitting orders to our US workshops shortly after checkout, you may request a free text modification or full cancellation refund within 2 hours of placing your order by emailing ryanb@digital-dads-llc.com.

3. Custom-Made & Personalized Goods Policy

Every Evermark print is custom-manufactured to order with your personal headline, names, dates, and coordinates. In accordance with standard US e-commerce regulations for custom-made goods:

• Once a personalized physical print has entered production (after the 2-hour cancellation window), it cannot be returned or refunded for change-of-mind, size selection error, or customer-entered typos that matched the live checkout preview.
• Typo Courtesy Discount: If you accidentally entered a misspelled date or name and noticed after your print already shipped, email us—we offer a 50% courtesy reprint credit so you can replace your piece at studio cost.

4. Instant 300 DPI Digital Print Masters

Because Instant 300 DPI Archival Digital Print Masters (`$29` standalone or `+$14` order bump) are delivered immediately as downloadable high-resolution master files upon checkout, digital file purchases are final once rendered. If you experience any technical difficulty downloading your master file, email ryanb@digital-dads-llc.com and we will personally generate and email your 300 DPI file within 24 hours.